NeuroReach Australia (“NeuroReach”, “we”, “our”, “us”) takes your privacy seriously. We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles.
This Privacy Policy explains what personal information we collect, why we collect it, and how we use, share and store it when you use the NeuroReach Australia website, provider directory and Telehealth service.
The information we collect depends on how you use NeuroReach. It may include:
The directory is not designed to collect detailed health information. Please do not include medical records, test results or a detailed health history in a general enquiry. Your provider will ask for what they need directly.
Where you book a Telehealth appointment through NeuroReach, we may need some basic health information, such as the reason for your appointment or whether you have a referral. We collect this only with your consent and only when it is needed to arrange your care.
We use personal information to:
We may also combine information so that no one can be identified, and use it for reporting, research and planning.
By joining the directory, providers agree that NeuroReach may:
We make reasonable efforts to check provider qualifications and experience. Even so, a provider’s details can change over time. Patients and carers should confirm anything important to their care directly with the provider.
We may share personal information with:
Some of the services we use may store information on servers outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.
We never sell personal information.
The website may use:
These help us understand how people use the website so we can make it faster and easier to use. You can change your browser settings to block or delete cookies, but some parts of the website may not work as well.
The website may link to other websites, such as provider websites, booking tools and Telehealth platforms. NeuroReach does not control these websites and is not responsible for how they handle your information or what they contain. Please read their privacy policies before sharing your details.
We take reasonable steps to protect personal information from:
We keep information only for as long as we need it, and then delete it or remove anything that identifies you.
No website or online system can be completely secure. If a data breach is likely to cause serious harm, we will tell the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to confirm who you are before we share or change any information. We will respond within a reasonable time, usually within 30 days.
As NeuroReach grows, we may add:
If these changes affect how we handle personal information, we will update this Privacy Policy.
We may update this Privacy Policy from time to time. The latest version will always be available on the NeuroReach Australia website, with the date it was last updated.
Email: admin@neuroreach.com.au
Phone: (02) 6223 6787
Postal address: Units 3 & 4, 17 Napier Close, Deakin ACT 2600
We will look into your concern and reply in writing. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
