Terms & Conditions NeuroReach

These Terms & Conditions apply to everyone who uses the NeuroReach Australia website, provider directory and Telehealth service (“NeuroReach”, “we”, “our”, “us”). By visiting the website, searching for a provider or sending an enquiry, you agree to follow these Terms. If you do not agree with them, please do not use the website.

NeuroReach Australia helps people find neurological care. The directory lists medical specialists, allied health professionals and multidisciplinary services who work with people living with neurological conditions, along with their families and carers.

Providers listed on NeuroReach may offer:

• Telehealth consultations
• in-person appointments
• Multidisciplinary or team-based care
• Allied health therapy and rehabilitation
• Education and support for patients, families and carers
• Other services connected to neurological health

NeuroReach may also help some providers with day-to-day tasks, such as:

• Handling enquiries sent through our contact form
• Arranging Telehealth appointments
• Booking and scheduling
• Taking payments on the provider’s behalf
• Running joint programs or education sessions

NeuroReach is a way to find and contact providers. It is not a medical practice, a hospital or an emergency service.

Every provider goes through a review before they appear in the directory. What we check depends on the type of provider and the services they offer, and may include:

• Their qualifications and training
• Current registration with the Australian Health Practitioner Regulation Agency (Ahpra) or the relevant professional body
• Their experience with neurological conditions
• The details and documents they send us
• References or feedback from colleagues

For registered health practitioners, we check the public register when they first join. A listing means the provider met our criteria on the date they were added.

A listing is not:

• A promise about the quality of care, results or patient experience
• A promise that the provider will keep meeting our criteria in future
• A statement that the provider suits every person or every condition

Neurological conditions affect people in very different ways. Please use your own judgement, and the advice of your GP or treating team when choosing a provider.

Each listed provider runs their own practice and is responsible for:

• The services they deliver
• Assessment, diagnosis and treatment decisions
• Ordering and reviewing tests, scans and investigations
• Prescribing and medication management
• Referrals to other services
• Clinical notes and records
• Getting informed consent
• Protecting patient privacy
• Holding professional indemnity insurance

NeuroReach does not oversee or direct how providers practise. We are not responsible for the advice, diagnosis or treatment they give.

When we handle enquiries, bookings, Telehealth scheduling, promotion or payments for a provider, we do so as an administrative service only. This does not make NeuroReach the treating provider, and it does not create a partnership or employment arrangement with the provider, unless we say so in writing.

Everything on the NeuroReach website is general information. This includes provider profiles, qualifications, areas of focus, fees, articles and links. It is not medical advice and should not be treated as a diagnosis or treatment plan.

Please do not use information on the website to:

• Ignore advice from your doctor or treating team
• Put off getting medical care
• Start, stop or change a medication or treatment
• Make health decisions without talking to a qualified health professional

In an emergency, call 000 straight away. Do not use the directory or our contact form. Signs that need urgent help include sudden weakness or numbness in the face, arm or leg, slurred speech, a seizure that lasts more than five minutes, a sudden and severe headache, or a sudden loss of consciousness.

We aim to list providers with real experience in neurological care. Even so, NeuroReach cannot promise:

• Any particular health outcome
• That a treatment will work
• That you will be happy with the care you receive
• Ongoing or continuous care with the same provider
• That a provider will be available when you need them
• That every detail in the directory is complete or current

Many neurological conditions are complex and change over time. Two people with the same diagnosis can respond very differently to the same treatment.

A listing shows that the provider met our criteria when they joined. Beyond that:

• We do not promise how a provider will perform or behave in future
• We do not watch over every part of a provider’s clinical work
• We cannot promise that every person will have the same experience

Telehealth makes specialist care easier to reach, especially for people in regional and remote areas. It does have limits. Some neurological assessments need a hands-on examination, tests or imaging that cannot be done by video or phone. Your provider may ask you to attend in person, see your GP, or go to a local hospital or clinic.

The quality of a Telehealth appointment also depends on your internet connection, device and surroundings. NeuroReach is not responsible for appointments affected by technical problems outside our control.

Some specialist services need a current referral from a GP or another specialist, particularly if you want to claim a Medicare rebate. Please check this with the provider before you book. Your treating provider is responsible for your care at all times.

Providers must follow all rules that apply to their profession, including:

• The standards and codes of their board or professional body
• Registration requirements
• AHPRA rules on advertising health services
• Prescribing laws
• Telehealth guidelines
• Privacy law
• Any other law that governs their practice

We may suspend, remove or decline to list a provider at any time if we have concerns about:

• Their professional conduct
• Their registration status, or conditions placed on it
• Complaints we receive
• Whether they are meeting legal or professional obligations
• Whether they are still a good fit for the directory

When you use NeuroReach, you are responsible for:

• Deciding whether a provider is right for you
• Making your own decisions about your health and care
• Checking details that matter to you, such as fees, referral needs and Medicare eligibility
• Getting independent medical advice when you need it
• Giving accurate information when you contact a provider

If you are a family member, carer or support person contacting a provider for someone else, you confirm that you have their permission, or the legal authority, to share their details and act for them.

Using the directory does not replace seeing a qualified health professional.

Providers must make sure everything in their profile is correct, current and not misleading. This includes qualifications, services, fees, locations and whether they offer Telehealth.

We may, at any time and without notice:

• Edit profiles so they read clearly and follow a consistent format
• Remove information that is out of date or incomplete
• Add, change or remove specialty categories or state and territory filters
• Suspend or remove a listing
• Change how the directory works

The directory is free for patients, families and carers to use.

In future, NeuroReach may introduce:

• Paid or premium provider profiles
• Sponsored or featured listings
• Advertising
• Referral arrangements
• Other paid services

Paying for a listing or promotion does not mean a provider offers better care or results. Where content is sponsored or promoted, we will label it.

The website may link to other websites and services, including provider websites, online booking tools, payment systems and video consultation platforms.

NeuroReach does not control these services and is not responsible for:

• What they contain
• How they work or whether they are available
• How they collect, store or use your information
• Any problems with bookings, payments or video calls made through them

You use these services at your own risk and under their own terms.

As far as the law allows, NeuroReach is not liable for:

• Care or treatment given by listed providers
• The results of any treatment
• Anything a provider does or fails to do, including negligence
• Cancelled, delayed or rescheduled appointments
• A provider being unavailable
• Disagreements between you and a provider, including about fees
• Telehealth appointments disrupted by technical problems
• Decisions made based on information in the directory

Where we provide booking, scheduling or other administrative help to a provider, our responsibility is limited to that administrative work, unless we agree otherwise in writing.

Nothing in these Terms removes any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

The NeuroReach Australia name, logo, design, text, images and other website content belong to NeuroReach, unless stated otherwise. You may not copy, share or use this content for commercial purposes without our written permission.

Providers keep ownership of the material they send us. By supplying it, they give NeuroReach a non-exclusive licence to show and use it in the directory and in related promotion of NeuroReach.

We may update these Terms from time to time without notice. The latest version will always be on this page. If you keep using the website after a change is published, you accept the updated Terms.